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Our policies

With all questions regarding enrollment, scheduling makeups, invoices please email at

billing@therchild.com

  1. Class size is a minimum of five for regular classes and three for 2hrs Drop-off classes. We reserve the right to cancel a class if we don’t meet our class minimum.

  2. Due to fire safety reasons, we allow only 1 parent/caregiver can be in the classroom with your child during class time. Any additional parent, grandparent, or caregiver will have to stay in the waiting area for the duration of the class.

  3. Registration: Enrolling your child you have three options: 1) One-time payment for the whole semester 2) Payment plan 3) Drop-in - Register for one specific class and date. When you choose a payment plan amount of installments may vary depending on the longevity of the class. You will be billed automatically according to your payment plan.

  4. Make-up policy: Make-up classes do not roll over to the next month or semester. One make-up class per month is allowed only for students enrolled for the whole semester. You must schedule your make-up class within the next 4 weeks. No refunds will be given for missed classes (24/hr cancellation policy applies). A make-up class can be scheduled for any other class within your child's age group with advance notice. Contact us for more information. No make-up classes are offered for Drop-in classes, camps, and tutoring programs.

  5. Cancellation Policy: Cancellations require a 24-hour notice in order to qualify for receiving a make-up class. A make-up class will not be offered for cancellation without notice (no show).

  6. Refunds: Events' admissions are non-refundable. Full refunds are available up until one week before the first class of the session begins. You have two weeks to decide if you would like to continue your classes and if not to get a refund for the remaining classes. No refunds are offered for Drop-in classes.

  7. A Late Fee of $35 will be added to the payment received after the due date or beginning of the semester.

  8. Transferring classes to another student is allowed.

  9. Discounts and Coupons: Please note if you are applying a coupon code to your order you will get a discount only from your current order. If you choose a payment plan, the coupon code you use will not be effective for your next installment payments, it will only reflect on your first payment. For siblings or those who take two classes use the TRC-SM coupon code for 10% off your second class. For those families who take more than two classes 10% discount applies to all of the classes your kids take. Use TRC-FAMILY coupon code. We offer a free class or $25 credit if you refer to us a new client. Use TELL-TO-A-FRIEND coupon code to redeem $25 credit.

  10. Trial Classes: if the class you'd like your child to try is not offered in the camps/events tab as a separate trial class you can book the desired class as a drop-in class and then apply a promo code for 40% off.

  11. The Renaissance Child cannot be held responsible for damaged clothing. Art can be messy. Please send your child in clothing that you're okay with getting messy. Even with aprons (which are provided), accidents can still occur.

  12. A parent or caregiver must provide an emergency contact in the event of a drop-off. If you plan to drop off your child and someone else will be picking him or her up, this will need to be submitted in writing upon dropping off your child.

  13. For Summer Camps students' parents must provide medical and immunization records 2 weeks prior.

 

 

Privacy Notice

 

  1. This privacy notice discloses the privacy practices for therchild.com This privacy notice applies solely to information collected by this website. It will notify you of the following:

  2. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.

  3. What choices are available to you regarding the use of your data.

  4. The security procedures are in place to protect against the misuse of your information.

  5. How you can correct any inaccuracies in the information.

  6. Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.

  7. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

  8. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

  9. Your Access to and Control Over Information
    You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  10. See what data we have about you, if any.

  11. Change/correct any data we have about you.

  12. Have us delete any data we have about you.

  13. Express any concern you have about our use of your data.

  14. Security
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

  15. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

  16. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

  17. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 201 499-7178 or via email at eam@theRchild.com.

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